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    Troubleshooting Icon

    How-To Videos

    Need some help getting started? 
    Watch our How-To Videos to learn how to set up your grill, test for leaks and fire up your grill, grill the 
    perfect steak, and disassemble and clean your Schwank Grill


    Watch Now

    Troubleshooting Icon

    Troubleshooting

    Having some issues with your Schwank Grill? Try to resolve them with some of these troubleshooting solutions.
    If you are still unable to resolve your issue, submit a support ticket below

    PROBLEM

    POSSIBLE CAUSE

    SOLUTION

    Burners do not ignite

    Valve on propane tank is not open

    Regulator hose is squeezed, bent, or leaking

    Gas isn’t getting to the burners


    No spark occurs when pressing igniter button

    Propane bottle is empty
    Make sure valve on propane tank is fully open

    Check the hose routing and remove obstacles

    Push and hold down the gas knob in the ON position when pressing igniter button

    Replace igniter battery

    Refill propane tank at an authorized LP gas dealer
    Burner ignites but tiles appear to be more white than orange
    Sunlight may affect the appearance of the burner tiles even though the unit is on and operating correctly
    Wait 5 minutes for burners to heat up and continue normal usage
    Burner tiles remain blue for over 5 minutes
    Rain or water may have affected the burner
    Allow unit to run for 15-20 minutes and continue usage (Purchase optional Schwank Grill Cover to prevent this)
    Burner extinguishes during operation appear to be more white than orange
    Food has touched the safety shut off sensor



    Propane bottle is empty
    Turn unit off, shut off propane tank and lower grill grate. Wait 2-3 minutes, turn on propane tank and re-ignite

    Refill propane tank at an authorized LP gas dealer
    Drawer or grill grate is stuck in unit
    Unit was fired up without inserting all components
    Turn off and allow unit to cool down before removing
     
    Ticket Icon

    Submit a Support Ticket

    Need help with your Schwank Grill?
    Our support team is here to assist you with any issues you may be having.

    Before submitting a support ticket, be sure to read our Troubleshooting section
    above to see if you can resolve the issue.


     
     

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