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Troubleshooting Icon

How-To Videos

Need some help getting started? 
Watch our How-To Videos to learn how to set up your grill, test for leaks and fire up your grill, grill the 
perfect steak, and disassemble and clean your Schwank Grill


Watch Now

Troubleshooting Icon

Troubleshooting

Having some issues with your Schwank Grill? Try to resolve them with some of these troubleshooting solutions.
If you are still unable to resolve your issue, submit a support ticket below

PROBLEM

POSSIBLE CAUSE

SOLUTION

Burners do not ignite

Valve on propane tank is not open

Regulator hose is squeezed, bent, or leaking

Gas isn’t getting to the burners


No spark occurs when pressing igniter button

Propane bottle is empty
Make sure valve on propane tank is fully open

Check the hose routing and remove obstacles

Push and hold down the gas knob in the ON position when pressing igniter button

Replace igniter battery

Refill propane tank at an authorized LP gas dealer
Burner ignites but tiles appear to be more white than orange
Sunlight may affect the appearance of the burner tiles even though the unit is on and operating correctly
Wait 5 minutes for burners to heat up and continue normal usage
Burner tiles remain blue for over 5 minutes
Rain or water may have affected the burner
Allow unit to run for 15-20 minutes and continue usage (Purchase optional Schwank Grill Cover to prevent this)
Burner extinguishes during operation appear to be more white than orange
Food has touched the safety shut off sensor



Propane bottle is empty
Turn unit off, shut off propane tank and lower grill grate. Wait 2-3 minutes, turn on propane tank and re-ignite

Refill propane tank at an authorized LP gas dealer
Liner, drawer, or grill grate is stuck in unit
Unit was fired up without inserting all components
Turn off and allow unit to cool down before removing
 
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Submit a Support Ticket

Need help with your Schwank Grill?
Our support team is here to assist you with any issues you may be having.

Before submitting a support ticket, be sure to read our Troubleshooting section
above to see if you can resolve the issue.


 
 

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