Privacy policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from schwankgrills.com (the “Site”).

Personal Information We Collect
When you visit the Site, we automatically collect certain information about your device (“Device Information”), including your web browser, IP address, time zone, and cookies installed on your device. We also collect information about the pages and products you view, referring websites or search terms, and how you interact with the Site.
We collect Device Information using the following technologies:

Cookies: Small data files stored on your device, often including an anonymous unique identifier. Learn more at http://www.allaboutcookies.org.
Log Files: Track actions on the Site and collect data such as IP address, browser type, ISP, referring/exit pages, and timestamps.
Web Beacons, Tags, Pixels: Electronic tools that record browsing behavior and interactions.

By using the Site, you consent to the use of cookies and similar tracking technologies as described in this policy, where permitted by applicable law.

When you make or attempt to make a purchase, we collect certain information (“Order Information”), including:

  • Name, billing and shipping address
  • Payment details (processed securely via third-party providers)
  • Email address and phone number

“Personal Information” refers to both Device Information and Order Information.

TikTok Shop Data Collection
When using TikTok Shop services, we may collect:

  • Contact and shipping details
  • Transaction and payment-related information
  • Purchase history, preferences, and interactions

This information is used solely for order fulfillment, support, service optimization, and legal compliance.

How We Use Your Personal Information

We use Personal Information to:

  • Process and fulfill orders, payments, and shipments
  • Communicate with you
  • Detect and prevent fraud or unauthorized activity
  • Provide marketing communications (with your consent where required)
  • SMS Marketing: If you opt in, you agree to receive recurring automated marketing messages (including cart reminders). Consent is not a condition of purchase. You may opt out at any time by replying STOP. Message and data rates may apply.

We use Device Information to improve website performance, analytics, and marketing effectiveness.

Sharing Your Personal Information

We share information with trusted service providers, including:

  • Shopify (ecommerce platform): https://www.shopify.com/legal/privacy
  • Google Analytics: https://www.google.com/intl/en/policies/privacy/

We may also disclose information to:

  • Comply with legal obligations (e.g., subpoenas, court orders)
  • Protect our rights, customers, or business operations

Behavioral Advertising & Tracking

We may use your Personal Information for targeted advertising.
You can opt out via:

  • Facebook: https://www.facebook.com/settings/?tab=ads
  • Google: https://www.google.com/settings/ads
  • Bing: https://advertise.bingads.microsoft.com
  • Or visit: http://optout.aboutads.info/

Live Chat

When you use our live chat feature, your conversation may be recorded and stored for customer support, training, and quality assurance purposes. By initiating a chat, you consent to this recording and understand that your personal information may be collected and retained in accordance with this Privacy Policy.

Hotjar & Session Tracking

We use Hotjar, a website analytics and session recording tool, to better understand our users’ needs and optimize our service and experience. Hotjar records anonymized user behavior, including clicks, scrolls, pages visited, and interactions such as chat. This information helps us improve usability and customer support.

Hotjar does not collect sensitive data such as passwords or credit card information, and we do not use it to personally identify users.

You can learn more about Hotjar’s privacy practices here and opt out of session tracking at any time via this opt-out link.

Third-Party Cookies & Data Matching

Third-party partners may use cookies, pixels, or similar technologies to associate your browsing activity with other information (including email identifiers) for marketing purposes.
You may opt out here: https://www.smartrecognition.com/database-opt-out/
You can also unsubscribe from marketing emails using the link provided in each message.

Your Rights

International Visitors

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident, we note that we are processing your information in order to fulfill contracts we might have with you (for example, if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
 
California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have the right to:

  • Know what personal information we collect, use, disclose, or sell/share
  • Request access to or deletion of your personal information
  • Correct inaccurate personal information
  • Opt out of the “sale” or “sharing” of personal data for targeted advertising
  • Limit use of sensitive personal information (where applicable)
  • Not be discriminated against for exercising your rights

To exercise these rights, contact us at support@schwankgrills.com.
We do not knowingly sell personal information for monetary value. However, certain data sharing for advertising purposes may be considered a “sale” or “sharing” under California law.

Do Not Track
Our Site does not currently respond to “Do Not Track” browser signals.

Data Retention
We retain Order Information for as long as necessary to fulfill business, legal, and accounting obligations, unless you request deletion.

Children
The Site is not intended for individuals under 18. We do not knowingly collect data from minors.

Changes to This Policy
We may update this policy periodically to reflect operational, legal, or regulatory changes.

Contact Us
Schwank Grills
Schwank Outdoor Products Inc.
2 Schwank Way, Waynesboro GA 30830, United States
support@schwankgrills.com